Order special instructions
WE OFFER ONLINE SIZE EXCHANGE
Size exchanges will only be accepted if contact is made within 7 business days after receiving your order. Due to shipping costs, exchanges are only available for orders placed on our web store and delivered in Australia.
Exchanges will not be accepted unless contact is made prior to shipping garments to us. We do not offer exchanges on sale items. We do not offer refunds if garments are the incorrect size, we offer exchange or store credit only.
Due to all of our items being produced in small, limited runs, we can not guarantee we will be able to exchange your size in every instance.
Check our webshop for product availability before requesting an exchange.
Exchange requests are processed exclusively in store or through the email@example.com e-mail. All other platforms (IG, Webchat, FB page) are deemed unacceptable measures of contact.
HOW TO INITIATE AN EXCHANGE
If you would like to exchange your item for another size, please email firstname.lastname@example.org with the following information:
Name, order number, name/size/colour of the garment you received, as well as the size, colour or style you wish to exchange it for.
Please allow at least 3 business days for your exchange request to be processed before sending any follow up e-mails.
Once your request has been accepted, all exchanges are to be sent via AusPost including an additional pre-paid satchel inside the parcel for us to send the exchanged garments back to you.
When sending a return via AusPost please include your contact name, phone number and e-mail address on 'FROM SENDER' section, so that the parcel can be identified to your exchange request.
We highly recommend keeping the tracking number of your return in a safe, accessible place as to remove any discrepancy over the status of your parcel. The Snake Hole is not responsible for any items lost or damaged in the post.
Please allow at least a 48hr handling period between the time that your return arrives at our warehouse and your exchange order is sent out.
Thank you x
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